Maintaining your safe and healthy home might sound like a tall order, but it doesn’t have to be and it isn’t for First Class Cleaning.
We at First Class Cleaning not only take pride in our work, but we also take safety, security and your trust seriously so we wrote this post to outline the key components of our housekeeping safety and security policy that all of our employees are required to adhere to and trained to implement.
We are committed first and foremost to the health and safety of all of our customers, their family, their friends, and their home. Our safety and security guidelines, policies, procedures, and practices are in place with that goal in mind.
First Class has been providing cleaning services for more than a decade, and we’ve learned how to do our part to properly keep you, your family, your pets and your home safe while still providing you with the exceptional service that you demand and deserve. We know that you did not have to choose First Class Cleaning and our goal is keeping you happy with your choice.
Each of our housekeepers is interviewed in person, vetted, and comprehensively identity and background checked, professionally trained before they start and while in the field, and then held to a rigorous standard.
We only hire the finest professionals because our customers do not settle. Your home will be cared for by some of New York’s best housekeepers.
We Work Hard To Earn Our Customers’ Trust And Keep It
We work hard to earn your trust and keep it so that you can rely on us for all of your housekeeping needs – without worry. New York City is our home and we have been a trusted service provider here for more than a decade.
We go to great lengths to ensure that our housekeeping services, our attention to details related to health, and our role in maintaining the safety and security of you, your home, and your family are top-notch.
You can trust us in your home, knowing full well that you won’t have any problems as a result of our service or our employees.
Many companies make claims about how safe they are for your home, but many don’t have the experience or expertise that we do in this area. Our job is to leave your home better than we found it every time and this our promise to you.
We Are Bonded And Insured
We are careful and professional in your home, but accidents do happen and we are fully insured and bonded so that if something does happen, any damage to your property or injuries to our employees is our problem and not yours.
This way, you can relax and enjoy our service without having to worry about anything.
Discretion and Confidentiality
You can rely on our staff to be discreet and professional.
All our staff is trained in the importance of maintaining the privacy of our clients and they understand the importance of their discretion when working with clients.
You can feel confident that we will respect your needs for discretion about conversations that they might hear or things they might see when working in your home.
Moreover, your personal information is private and confidential – we will never disclose it to anyone else. Your business is only your business and we respect your privacy so we will keep our relationship with you confidential.
We Only Hire The Best And Train Them To Be Better
We have traditionally only hired staff from people with who we have had a previous working history as we have found that qualified referrals are the best way to build a trusted, quality team.
And while our hiring strategy has meant that we would have to grow at a slower pace than others it has paid off with an amazing team that has stayed with us for a very long time. Almost all of our staff has been with us for many years and several of our cleaners have been with us from day one.
It has also meant that our cleaning has earned and kept our trust and the trust of our clients, but despite this, every new employee is thoroughly screened before they are hired. We perform a full background check including a criminal records search and checking references before hiring any new employee.
With very few exceptions, all of our cleaners have been highly experienced before we hired them. But whether experienced or new, we have given every one of our cleaners extensive training on how to clean and act “The First Class Way” to provide you with exceptional service on every visit and we retrain them periodically as we acquire new equipment, use new supplies, add new services or outside events necessitate it as they did with the Covid-19 pandemic.
We Are Focused On Your Safe and Healthy Home
We value your health and take many steps to keep you safe.
We stand behind all of our work to make sure that you can stay healthy in the home we’ve helped keep safe for you, even if it means taking extra measures like not using chemicals at your request or only spraying a certain area instead of scrubbing down an entire room.
With the recent Coronavirus (Covid-19) pandemic we have expanded our safety protocols to do our part to protect your health and the health of our cleaners while minimizing the disruption to you, including:
- All of our cleaners have been fully vaccinated against the Coronavirus
- No housekeeper will enter your home if have shown any symptoms of virus or illness or have been symptomatic within the prior 24 hour period. If your housekeeper is symptomatic, we will offer to reschedule their visit or send an alternative housekeeper to your home to honor your originally scheduled appointment.
- Your housekeeper has been trained to spend additional time to ensure that the high-touch areas in your home are sterilized on every visit. They will spend additional time ensuring that they wipe all high touch areas consistent with CDC guidance.
Despite CDC recommendations that masks do not have to be worn by people who have been vaccinated, our housekeeper will always carry a mask and put it on while in your home at your request.
If there are other practices that we can put in place in order for you to feel safer with our employees in our home, contact us and let us know and we will do our best to respect and comply with your request.
We Keep Our Service Green
We use environmentally-friendly cleaning products and take the time to ensure thoroughness when we clean your home and are committed to using products that are safe for children and pets. We also use recycled or recyclable paper products, whenever possible.
If you have any specific additional preferences, such as using reusable supplies rather than disposable ones, turning off lights and appliances when not in use, and choosing natural products, please contact us or let us know at the time of your initial consultation and we will design your personal cleaning plan to accommodate your preferences.
We Guarantee Your Satisfaction
We know what it takes to do a thorough job, and we also know the best techniques for making your home clean.
We go out of our way to make sure you’re 100% satisfied with what’s going on at all times.
If there are any problems or issues that come up, just let us know and we’ll do whatever it takes to fix everything as quickly as possible so you can enjoy your clean home and be happy with our service.
We Want To Hear From You
Our employees know that these guidelines are mandatory and that their compliance is expected.
We have yet to hear from any of our customers that our employees have failed to follow our guidelines but, should you feel that they have in any way, please contact us and report them to us and we will resolve the issue to your satisfaction as soon as we are aware of a violation.
At First Class Cleaning, we value your health and safety above all else. We work tirelessly to earn your trust and keep it because without that – what do we have?
Our team is committed to providing you with safe and effective cleaning services, ensuring that our employees are maintaining the highest standards in the cleaning industry and a safe environment for you and your family. So if you need a quality housekeeping service in New York City, call us at 212-231-0215 or contact us on our website for more information about how we can help and your no-obligation consultation.
Stay safe with First Class Cleaning!